2. Return Policy

In accordance with our terms of service, all orders must be paid in full prior to dispatch. Returns are accepted exclusively within 7 days of delivery for items that arrive damaged in transit or suffer from manufacturing defects. Due to the artisanal and limited-batch nature of our pieces, voluntary returns for general buyer remorse are not supported.

3. Eligibility for Returns

To qualify for a verified return or replacement:

• The item must be reported within 7 days of delivery.
• The item must remain unused, unwashed, unaltered, and in the exact condition received.
• Original tags, cloth packaging, and invoice/receipt must be retained and intact.
• Clear photographic or unboxing video evidence demonstrating the defect must be provided upon request.

4. Non-Returnable Products

Certain categories are strictly non-returnable to preserve hygiene, artisan labor, and custom specifications:

• Custom-tailored garments and bespoke outfits created to specific individual measurements.
• Items marked as final sale or special festive hamper editions.
• Products that have been washed, worn, altered, or damaged due to improper handling.
• Any item without its original packaging and tags.

5. Damaged or Defective Products

We take great care in packaging our handcrafted creations securely. However, if your parcel arrives visibly tampered with or damaged:

• Please document the outer parcel condition before unboxing.
• Take clear photos and an unboxing video highlighting the package label and the affected merchandise.
• Contact our support team within 7 days so we can immediately inspect the issue and initiate a replacement or refund.

6. Return Request Procedure

To submit a return or defect notification:

1. Email our customer care team at shwetarao17@gmail.com or legal queries at legal@kauseyah.com.
2. Include your Order ID (e.g., KAS-XXXXXX), registered email address, and contact number.
3. Attach high-resolution photos or video footage showing the issue clearly.
4. Our team will review your request and provide return shipping or pickup instructions within 24 to 48 business hours.

7. Exchange Policy

Because each piece is crafted in limited numbers by our weavers, direct exchanges are subject to current inventory availability. If a defective or damaged product qualifies for replacement but an identical item is out of stock, customers may select an alternate item of equivalent value or receive a full refund.

8. Refund Policy

Once your returned item is safely received at our facility and verified by our quality inspection team, a refund will be authorized. Refunds are processed back to the original source account used during online payment (via our authorized gateway, Razorpay).

9. Refund Processing Timeline

Upon successful verification of the return, the refund initiation is triggered promptly. The credited amount typically reflects in your bank account, credit card, UPI ID, or netbanking source within 5 to 7 business days, depending on your banking institution's processing cycles.

10. Order Cancellation Policy

If you need to cancel an order, please contact customer support immediately. Orders can be cancelled provided they have not yet been dispatched by our logistics partners. Once an order is packed and dispatched, it cannot be cancelled in transit. Custom or bespoke orders enter craftsmanship production immediately and cannot be cancelled once weaving or tailoring begins.

11. Shipping Charges and Return Shipping

Our standard shipping policy applies across all domestic orders:

For approved returns of damaged or defective merchandise, Kauseyah arranges reverse pickup or reimburses the return shipping fee. Initial shipping fees on non-defective orders are non-refundable.

12. Contact and Customer Support

Our dedicated support team is here to assist with any questions or order queries:

For other legal terms and privacy disclosures, please visit our Terms of Service and Privacy Policy.